Returns & Refunds

Simple returns, handled with care.

This policy applies to online purchases delivered in Egypt and does not limit mandatory rights under Egyptian Consumer Protection Law No. 181 of 2018.

14-Day Returns

You may request a return or exchange within 14 days from receiving the product, subject to applicable legal conditions and exclusions. Contact us before sending an item.

Defective or Non-Conforming Products

For items that are defective, damaged, incomplete or not as described, contact us within 30 days of receipt. We may request photos and will arrange the legally appropriate replacement, repair or refund.

Return Condition

Products should be complete, unused, unwashed and returned with their labels, accessories and packaging where reasonably possible. Items showing use, washing, stains, odours, damage or missing parts may not qualify where their condition prevents restoration to the state in which they were received.

Hygiene & Special Orders

Where permitted by law, opened or used personal textile items and personalised, embroidered, altered or specially prepared products may be excluded from change-of-mind returns. This does not apply when the product is defective or incorrect.

How to Request a Return

Email giza.cotton.hub@outlook.com or use Contact Us.
Include your order number, item, reason and photos when relevant.
Wait for return instructions before handing the parcel to a carrier.
Pack items securely.

Refunds

Approved refunds are issued to the original electronic payment method where possible. Cash-on-delivery orders may be refunded by bank transfer or another agreed method. Bank processing may take up to 14 days after issuance.